Performance Evaluation of the Efficiency of Logistics Companies with Data Envelopment Analysis Model

Malaysia has great geo-economic advantages, especially in becoming a major logistics and investment hub. However, as operational risk events create uncertainties, companies suffer from supply demand issues which affect their bottom lines, customer satisfaction reputations. This is pioneer paper to propose the optimization of efficiency listed with factor using data envelopment analysis (DEA) model. The basic indicator approach (BIA) used an output for capital requirement proposed practical managerial implications identification potential improvements inefficient based on optimal solution DEA model can be applied emerging fields such finance project-based construction companies, where high concern.